Resident Director, On-call and Summer Session

JOB OVERVIEW:

Residential Education facilitates an undergraduate residential experience in the neighborhood setting that fosters diversity, equity and inclusion, health and well-being, belonging and community, and intellectual and personal growth. In addition, Residential Education collaborates with Student Affairs colleagues and campus partners to support the division values identified in Our Most Important Work. Inclusion and diversity are integral to Stanford’s commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with people from diverse backgrounds and with a wide variety of identities, and/or incorporating diverse perspectives in their work.

The Resident Director must be committed to living on campus among students in an undergraduate or graduate residence and working in a collaborative environment to foster a cohesive living, learning, and caring community. In addition, the Resident Director specializing in On Call and Summer Session must be adept at navigating campus resources, and serves as a first responder and live-in information nexus as part of the on-call rotation for undergraduate student crisis and campus emergencies. During the academic year (September through June), this position supports undergraduate students across neighborhoods by serving as an on-call specialist and backup for the cohort of Resident Directors assigned to a particular neighborhood. In the Summer Session setting (June through early September), this role is the lead on-call specialist for undergraduate student support as well as for approximately 450 high school aged students who live in residence and enroll in Stanford courses for credit. This position will also have primary responsibility for on-call coverage during “Interim 1” and “Interim 2,” typically the week immediately prior to and the week directly following the standard 10-week summer housing term. The Resident Director is responsible for maintaining a visible presence and facilitating creative connections that signal ongoing support for students in a collaborative effort with Summer Session professional staff. The Resident Director must have a passion for living and working with a diverse student and staff population, a positive attitude, and an ability to manage structured autonomy.

The Resident Director for On Call and Summer Session reports directly to the Associate Director for Student Support, and works closely with Resident Fellows, residential student leaders, Community Coordinators, Academic Advising staff, Housing staff, Dining staff, and Summer Session staff.

CORE DUTIES*:

In this role, you will:

• Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures and advise or refer on issues regarding financial aid, housing, registrar and academic services, international student services, student engagement, academic advising, and career counseling and placement. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
• Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment and discernment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.
• Participate in on campus training provided by Summer Session as a means of building familiarity and trust with the core Summer Session professional and contingent teams. Training is held during the two weeks prior to the start of summer quarter to onboard the cohort of House Directors who oversee specific residence halls, as well as the Summer Resident Assistants (Stanford undergraduates who occupy a summer role similar to that of an RA).
• Administer student support function in Residential Education, not only through active engagement and visible presence with students in the neighborhood or Summer Session setting, but also by evaluating and recommending decisions on opportunities, strategies, and program eligibility that foster intellectual and personal growth. Review decisions recommended by other staff.
• Collaborate with others to develop integrated learning experiences in the student residences; and collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and families on sensitive and confidential issues. Facilitate case management when appropriate to administer an integrative approach for care and support for students.
• Provide guidance and counsel to students, as well as advise and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs that support student development.
• Develop and implement plans for outreach efforts, develop and maintain external community and university liaison relationships. Represent Residential Education, Student Affairs, and university at meetings and events.
• Provide advice and referrals to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, university policies and procedures, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a Neighborhood Program Director and/or Associate Dean.
• Serve as a hearing officer for cases and conduct meetings with full-time enrolled Stanford undergraduate students, determine responsibility and assign educational sanctions. Where possible, utilize restorative practices and refer higher level cases to the conduct process, and participate in the adjudication process as a student support person for all student parties.
• Serve as a subject matter expert to students and other departments, particularly on student care and university policies and procedures that impact students; represent Residential Education.
• Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
• Summarize data from multiple sources, utilizing quantitative and qualitative assessments to produce positive changes and quality services for students. Prepare and manage reports and presentations.
• Serve as a key member of a project team.
• May train and supervise other staff, volunteers and temporary workers.

* Other duties may also be assigned.