Minimum Qualifications
Education & Experience
· Associate Degree and two years of relevant experience or combination of education and relevant experience.
· Minimum two years of experience in front–line customer service focused environment.
· Strong customer service experience and a proven ability to meet performance standards.
· Clear and effective oral and written communication skills.
· Strong organizational skills.
· Ability to work independently and as a member of a team.
· Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds.
· Strong attention to detail and accuracy.
· Ability to multi task.
· Ability to learn policies and procedures and correctly provide that information to customers.
· Excellent interpersonal, communication and conflict resolution skills; ability to provide the highest level of customer service at all times.
· Demonstrated ability to engage effectively with culturally diverse audiences and audiences of varying ages.
· A positive customer focused manner; ability to listen and empathize with visitor concerns, suggestions and requests.
Physical Requirements
· Frequently standing and walking for extended periods of time; with occasional stooping, kneeling bending, squatting/ crouching, pushing/ pulling, and reaching above the shoulders and lifting of up.
· Requires extensive mobility/standing and movement throughout the museum during course of the day/evening.
· Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 25 pounds, writing by hand.
· Lifting and transporting of moderately heavy objects, such as boxes will be required.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Working Conditions
· Must be available to work evenings, weekends and holidays; scheduled to assist with special events and public programs as necessary.
· May work extended hours
Work Standards
· Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
· Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
· Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
The job duties listed are typical examples of work performed
by positions in this job classification and are not designed to contain or be
interpreted as a comprehensive inventory of all duties, tasks, and
responsibilities. Specific duties and responsibilities may vary depending on
department or program needs without changing the general nature and scope of
the job or level of responsibility. Employees may also perform other duties as
assigned.
Consistent with its obligations under the law, the University
will provide reasonable accommodation to any employee with a disability who
requires accommodation to perform the essential functions of his or her job.