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Human Resources
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90166 Requisition #
Thanks for your interest in the User Support & Training Specialist position. Unfortunately this position has been closed but you can search our 629 open jobs by clicking here.

DESIRED QUALIFICATIONS:

  • Knowledge of the clinical research field and applications, including the IRB process.
  • Proven ability to communicate complex processes and topics to end-users in an understandable manner.
  • Strong problem solving, analytic and troubleshooting skills. 
  • Ability to discern when situations require escalation, or need to be brought to the attention of management/supervisor
  • Readiness to learn new skills, and the ability to identify pertinent continuing education to support the requirements of this position and the evolving technical environment
  • Excellent Articulate 360 and Rise experience and skills (Storyline software product)
  • Excellent Microsoft Office suite skills and facility with advanced functions (e.g., for Word, Excel, PowerPoint); proficient with Visio.

 

EDUCATION & EXPERIENCE (REQUIRED):

Bachelor’s degree and three years of relevant experience or combination of education and relevant experience.

 

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

  • Demonstrated effectiveness in consulting with business partners and subject matter experts to assess learning needs and recommend sound solutions.
  • Demonstrated proficiency in applying instructional design theory, models, and best practices.
  • Demonstrated proficiency using instructional design tools such as learning project plans, design documents, learning hierarchies, storyboards, prototypes, etc.
  • Ability to clearly and succinctly convey learning content in a manner that engages learners and improves retention rates.
  • Demonstrated application of adult learning principles and methods.
  • Demonstrated proficiency and experience in industry standard tools such as authoring tools, digital, graphics media, audio, animation and video production tools to create impactful courses.
  • Demonstrated ability to evaluate the effectiveness of learning materials.
  • Excellent oral and written communication skills.
  • Demonstrated ability to work effectively in a team environment.
  • Ability to work on multiple projects concurrently.

 

CERTIFICATIONS & LICENSES:

None

 

PHYSICAL REQUIREMENTS*:

  • Frequently stand/walk, sit, use a computer; use a telephone, grasp lightly/fine manipulation.
  • Occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, write by hand, sort/file paperwork.
  • Rarely kneel/crawl, operate foot and/or hand controls.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

WORKING CONDITIONS:

Travel on campus to schools/units

Provide Help Desk support during normal business hours (8am to 5pm)

Travel to off-campus satellite Stanford sites in the Bay Area as needed.

 

 

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

 

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