Student Services Specialist (Hybrid Opportunity)

Student Services Specialist (Hybrid Opportunity)

Interested candidates must submit a cover letter AND résumé along with their online application to be considered for this opening.

This position is based on Stanford’s main campus with consideration given to the option for a hybrid work schedule (partially onsite and offsite), subject to operational needs.

The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 24 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

Stanford Department of Economics was one of the founding departments at the University and is a national leader in economics. The department’s central missions are to train students at the undergraduate and graduate levels in the methods and ideas of modern economics, and to conduct both basic and applied research in economics that pushes forward the frontier of knowledge in the field. With 40+ faculty, 4 advanced lecturers, 150+ graduate students and post-doctoral fellows, 200+ undergraduates, and 13 staff, the department is breaking new ground in pioneering research that analyses and proposes solutions to some of the biggest challenges in society today.

Seeking Student Services Specialist

Stanford Department of Economics is seeking a Student Services Specialist to provide complex administrative and operational support to faculty, staff, and students.  This position will be specifically assigned to the Introductory Economics Center (IEC) which supports the department’s large introductory course and works to support students with testing accommodations in cooperation with the Office of Accessible Education. Reporting to the Student Services Manager, this position is critical to the success of the department's Academic Office.  You will work as part of a team in a fast-paced academic environment, supporting a diverse group of people, and perform a broad range of simultaneous duties with frequently shifting priorities. You will also share in our commitment and investment in maintaining a positive, productive, and inclusive work culture. This is an exciting opportunity for someone interested in a career in Student Services.

The ideal candidate is a personable, proactive, creative, and dependable self-starter with strong interpersonal skills. This person must exhibit the abilities to practice sound judgment and decision-making, effective written and oral communication, strong attention to detail, and respectful relationship management. The successful candidate must also exhibit a strong desire to continuously learn new and unfamiliar business topics, policies, and procedures as they relate to supporting IEC's faculty/students and Economics' Academic Office in general – the ability to translate this knowledge into operational successes will be critical.  

If you believe this opportunity is a match for your knowledge, skills, abilities, and interests, we encourage you to apply.

This is a 100% FTE, continuing position, non-exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need.

In this role, you will:

·        Core Duties*

o   Review documents and forms for completeness, track files for follow up and distribute for review.

o   Research and resolve routine issues and refer complex issues to other staff.

o   Input data, and update electronic databases, websites, literature, and associated materials. May collect, gather, and validate data, and prepare basic reports.

o   Coordinate logistics for outreach activities, meetings, and events.

o   Respond to routine and urgent inquiries from students, faculty, external constituents, and staff.

o   Serve as a subject matter resource to students and other departments, specifically around the introductory course and accommodation arrangements.

o   Contribute to general office administration and process improvements.

o   May train and direct day-to-day activities of students and temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input.

·        Other Core Duties

o   Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing events within budget.

o   Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact-checking. Create, maintain, modify, and/or ensure the accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites.

o   Coordinate logistics of meetings or schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies.

o   Process and monitor routine financial transactions, which may include researching and resolving discrepancies.

o   Work closely with the Undergraduate Student Services Officer to maintain databases, update and answer student questions, and look for process improvements. 

o   Maintain department supplies and equipment, including working with vendors.

·        For undergraduate student program

o   Work closely with the Student Services Officer to maintain and update databases, answer student inquiries, and look for process improvements. 

o   Set up teaching assistants' teaching sections and office hours.

o   Gather and post department syllabi.

o   Update and produce informational handouts for students.

o   Assist with commencement activities and attend department diploma ceremony. 

o   Coordinate room scheduling for meetings, events, and exams.

o   Assist with maintaining general information on the website. 

o   Place orders for course readers. 

o   Assist with departmental student activities and events.

* - The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.  Employees may also perform other duties as assigned.