Student Services Director

🔍 School of Engineering, Stanford, California, United States

📁: Student Services

📅   : Aug 26, 2024 Post Date

📅   : 104385 Requisition #

Note: Visa sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.

The School of Engineering
Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.

Founded in 1965, the Stanford Computer Science (CS) Department continues to lead the world in computer science research and education influencing society at levels that remain without parallel among academic institutions. Its spin-offs are among the most successful corporate ventures in the world, and many of the leaders in the academic and corporate research world are graduates of the Stanford CS Department.

Computer Science website: https://cs.stanford.edu/

The Computer Science Department is seeking a dedicated Student Services Director to oversee the daily operations of the Educational Affairs Division. This division plays a key role in providing academic services and ensuring the successful degree progress of students in both the Bachelors and Masters programs in Computer Science. In this role, you will report directly to the Associate Chair for Education and lead a team of seven staff members. Your daily responsibilities revolve around engaging with students and faculty, and you will be instrumental in building and maintaining strong relationships with various stakeholders across the university. We are looking for someone with sound judgment, confident decision-making abilities, and exceptional communication skills. If you excel in building respectful relationships, and enjoy working closely with students, faculty, and colleagues, this could be the perfect opportunity for you!

In this role, you will:

Provide guidance and support to Computer Science students from matriculation through graduation.
Manage people, processes, and programs to implement the goals of the unit, department, or school. Make hiring decisions, provide coaching and mentoring, and manage performance and staffing levels.
Identify, clarify, and resolve program issues and concerns with substantial significance in accordance with established policies and procedures which may span multiple areas, using advanced technical and professional knowledge requiring independent judgment. Mediate complex and sensitive issues.
Respond to inquiries regarding university policies and procedures requiring interpretation; provide recommendation for correction.
Develop long range planning and policy development for a school or program. Manage, develop, and forecast department and program budgets.
Interpret, implement and ensure compliance with university, academic and administrative policies within an organization or program. Recommend new internal policies, guidelines and procedures.
Lead university or school-wide initiatives and campaigns.
Independently make decisions regarding projects and initiatives within confines established by management. Represent school/department programs and initiatives to both internal and external constituents
Manage the implementation of technology to enhance effectiveness, compliance, and business processes.
Identify, manage relationships, and negotiate with external and internal partners.

Education & Experience (Required):

Bachelor’s degree and five years of relevant experience, or combination of education and relevant experience. Experience in higher education setting preferred.

Knowledge, Skills, & Abilities (Required):

User knowledge of Microsoft Office Suite and Google Suite.
Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management.
Strong analytical skills to review and analyze complex financial information.
Strong leadership and strategic management skills.
Demonstrated experience managing people.

Physical Requirements:

Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

Pay Range:
The expected pay range for this position is $97,000 to $144,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

How to Apply:
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. The cover letter should briefly describe why you believe you are a good fit for this position.

Why Stanford is for you:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information