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Information Technology Services
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97076 Requisition #
Thanks for your interest in the Senior Service Desk Analyst position. Unfortunately this position has been closed but you can search our 629 open jobs by clicking here.

MINIMUM REQUIREMENTS

Education & Experience

  • Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities

  • Strong communication and interpersonal skills.
  • Ability to provide excellent client service.
  • Ability to apply diagnostic techniques for problem troubleshooting.
  • Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

Preferred Knowledge, Skills, and Abilities

  • Strong attention to detail.
  • Familiarity with Mac and Windows operating systems.
  • Experience with networked environments.
  • Familiarity with Service Now or another similar ticketing system.
  • Experience working in higher education.
  • Experience working with higher education students.
  • Experience training or mentoring students.

Certifications and Licenses

  • None

Physical Requirements*

  • Constantly perform desk-based computer tasks.
  • Frequently sitting, using a telephone, grasping lightly/fine manipulation
  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
  • Rarely bending, lifting, standing, and carrying equipment.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

 

Working Conditions

  • May require extended hours, weekends, and participation in an on-call rotation. This position may be regularly scheduled to work Sunday afternoons and evenings, and afternoons and evenings Monday through Thursday.
  • The university requires all staff to be fully vaccinated for COVID-19 and provide proof of vaccination prior to their start date unless granted a medical or religious accommodation.
  • This is a designated on-campus role working on the historic Stanford campus in the Lathrop Learning Hub. Occasional remote work may be possible depending on business needs.

 

Work Standards

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $85,000 to $100,00 per annum/hour.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

 

How to Apply

We invite you to apply for this position, please submit your résumé and a one-page cover letter along with your online application.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with–

 

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film,screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

 

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary,depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

 

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

 

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