ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. R&DE provides housing for over 14,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations and Stanford Conferences, Stanford Dining, Stanford Hospitality & Auxiliaries, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”

Stanford and R&DE are committed to creating and sustaining a diverse environment. R&DE’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students. Diversity is more than a commitment—it is foundational to what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us different.

R&DE STUDENT HOUSING OPERATIONS AND STANFORD CONFERENCES (SHOSC):

The Senior Associate Director for Graduate/Undergraduate Housing and Special Projects reports to the Assistant Vice Provost, R&DE Student Housing Operations and Stanford Conferences. The R&DE SHOSC division is comprised of Graduate Housing, Undergraduate Housing, R&DE Student Housing Assignments, Stanford Conferences, and the Stanford Guest House. The mission of R&DE SHOSC is to assign and provide students and guests a clean, well-maintained, safe, sustainable, and comfortable home in a residential environment that optimizes opportunities for academic enrichment and personal growth. R&DE SHO provides a welcoming home where students and other residents feel comfortable, safe, and secure. A home that supports community building, engagement and academic success.

JOB PURPOSE:

The Senior Associate Director for Graduate/Undergraduate Housing provides management and coordination of administrative and operations-related functions with responsibility for overall success for R&DE SHOSC, a division of Residential & Dining Enterprises. The Senior Associate Director serves in a senior-level leadership role within SHOSC; provides direct oversight for a graduate/undergraduate housing region and develops, leads, and implements assigned student housing-related programs and initiatives; directly supervises exempt-level Assistant Director staff and indirectly supervises exempt-level managers, non- exempt supervisors, bargaining unit staff, student employees, and temporary workers to achieve organizational goals and objectives. The Senior Associate Director is part of the R&DE emergency response program which includes serving as a primary point-of-contact and incident leader representing SHOSC.

CORE DUTIES*:

Staff Oversight:

• Oversee the management of assigned R&DE Student Housing facilities and programs staff (technically, operationally, and administratively), including planning, and directing the activities of assigned work group: monitoring maintenance activities for timely completion and quality; overseeing staffing, performance evaluation, and staff management; forecasting department or division staffing needs.
• Directly supervise two to four Assistant Directors. Depending on housing region of oversight, indirectly supervise two to six Housing Building Managers (exempt), or two to four Housing Facilities Supervisors (non-exempt), and bargaining unit custodial staff. At times, may also directly or indirectly supervise student and/or temporary workers.
• Responsible for hiring and retaining staff, career coaching, talent management, personal development for direct and indirect reports, and is accountable for the performance of these employees. Ensure work completion within schedule and constraints. Work independently or in collaboration with human resources managers, guide supervisors in the interpretation and implementation of human resources policies, procedures, and programs.
• Lead direct and indirect reports authentically, modeling R&DE’s Core Values
•        Lead diverse and inclusive work teams toward common vision or goal(s); establish self as an essential team contributor and workgroup leader.

Student Housing Operations, Management, and Leadership

• Provide leadership to achieve R&DE’s and division goals and vision through the day-to-day operations within a housing region and throughout R&DE Student Housing Operations.
• Exert influence within R&DE, R&DE Student Housing Operations, strategic business workgroups, external entities, and senior leadership, in the quest of achieving R&DE’s vision. Develop and implement strategic plan(s) for graduate/undergraduate regions or SHO-wide programs and initiatives; provide strategy, vision, and direction. Make decisions that establish objectives for the overall direction or operation of graduate and/or undergraduate housing. Influence leadership on specific recommendations for current operations and future development. May develop multi-year business plans. Oversee allocation of all resources.
• Interpret, implement, and ensure compliance with regulations, policies, and procedures. Recommend and/or formulate internal administrative policies, guidelines, and procedures. Direct process improvement for graduate and/or undergraduate housing
•  Responsible for overseeing the finances for area of responsibility as well as developing, monitoring, and analyzing a complex consolidated annual budget.
• Responsible for providing oversight and direction for custodial operations, facilities management, programs and initiatives in assigned region and across R&DE SHO.
• Represent the organization's business operations and administrative affairs within the R&DE Student Housing Operations, the university and/or outside constituencies. May represent the organization to external constituencies.
• Responsible for ensuring communication to key stakeholders (students, colleagues, other university offices, etc.) is established and well-maintained. This may include convening, facilitating, and leading working groups, meetings, student community meetings, etc.
• Serve as SHO Senior Leader representative for assigned region and, at times, R&DE Student Housing, when working with individual students, student groups, and other R&DE or university leaders.
• Establish strong relationships with students, university staff and faculty.
• Be adept at collaborating and partnering with students, staff and faculty.
• Promote diversity, multiculturalism, and inclusion in the execution of role.
• Successfully combine hard (e.g. technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.g. people skills, communication, such as active listening, interpersonal and intrapersonal relationship, team work, emotional intelligence, collaboration/conflict management) to meet position requirements.
• Demonstrate a wide range of people (or soft skills) to build and sustain respectful and collaborative relationships/networks, internal and external to R&DE.
• Demonstrate political astuteness by managing relationship boundaries.
• Research and develop new initiatives and use of technology to improve service, enhance revenue, and realize system wide opportunities.
• Demonstrate agility to lead change.
• Demonstrate effective emotional intelligence, especially in situations with time constraints.
• Other duties may also be assigned.