Residential Services Coordinator

Minimum Requirements:

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Strong critical thinking and sound decision-making capacity.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

Certifications and Licenses Required:

• Associate’s degree and one year of relevant experience, or combination of education and relevant experience.

Physical Requirements:

• Often sit, perform desk-based computer tasks.
• Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.

Work Conditions & Standards:

• Non-Remote & 100% onsite.
• Regular work schedule is Sunday 6:30 am - 3:00 pm & Monday through Thursday 2:30 pm - 11:00 pm. Work shifts may vary depending on staff vacation or time-off requests. 
• Must be willing and able to work some holidays.
• Schedule may fluctuate with shifts ranging from morning to evening.
• Interpersonal Skills: Demonstrates the ability to work well with colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

In addition, preferred requirements include:

• Experience working in a high-volume front desk or reception environment
• Demonstrated ability to handle difficult or escalated customer interactions professionally
• Experience supporting diverse or international populations
• Experience with housing, reservation, or property management systems
• Familiarity with ticketing or service request platforms (e.g., facilities or IT request systems)
• Experience using data tracking or reporting tools (Excel beyond basics, dashboards, or databases)
• Multilingual abilities 
• Experience working in higher education, student housing, or campus services
• Familiarity with basic safety protocols, emergency response, or incident reporting
• Experience planning or supporting events, conferences, or residential programs

The expected pay range for this position is $34.36 to $40.29 per hour. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.

Why Stanford is for You
Stanford’s dedicated 16,000 staff come from a breadth of educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:

• Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.
• A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
• A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
• Discovery and fun. Visit campus gardens, trails, and museums.
• Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!
• We pride ourselves in being a culture that encourages and empowers you.
   

How to Apply
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application.
 

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.