Program Coordinator - Quality Initiatives and Serious Illness Care Program

88530 Requisition #

The Program Coordinator (Administrative Associate 3) will provide administrative or operational support with limited supervision for Quality Initiatives and the Serious Illness Care Program for the Department of Medicine. The Department of Medicine (DOM) is the largest department in the School and provides clinical services to approximately 40% of SHC patients.  With a consolidated budget of more than $360 million, fifty-percent from clinical activity, and nearly 600 faculty members, the Program Coordinator plays a vital role in quality initiatives across the Department. The Serious Illness Care Program (SICP) was developed as a collaborative approach to implement new methods and techniques to address patients facing serious illness or end-of-life decisions. Stanford DOM has entered into this collaborative program with the Brigham and Women’s Hospital (Boston, MA) and is currently piloting these methods and tools within the Oncology and Hematology divisions in the DOM, and within the cancer service line at Stanford Health Care (SHC).


The implementation team is responsible for planning, executing, and overseeing elements of the Serious Illness Care Program through the lifetime of the project. The Program Coordinator is a core member of the implementation team and will be responsible for the following: complete oversight of the SICP training component, maintenance of DOM and SICP reports and dashboards, conduct analytics via the EPIC electronic medical record and SHC Edge Reporting, partner with the clinical leads and project manager to prioritize and respond to program inquiries, maintain reporting compliance with CME, enhance program tools and methodologies, support scheduling of meetings and workshops, process financial transactions in Oracle, and support decisions that improve both costs and quality, among other duties as assigned.


The Program Coordinator will preferably have experience in program implementation and requires a strong background in administrative operations. It is essential that they demonstrate excellent working relationships with physician leaders and other clinical and non-clinical staff. He or she often serves as a resource on special projects as required. The position requires excellent communication skills and he or she will ideally have experience in a highly professional setting. The ideal candidate will have the ability to work independently and in a team environment wearing many different hats.


For more information about the Stanford Department of Medicine visit:  
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Duties include:

  • Work with the Clinical Lead and Project Manager to maintain and implement the Serious Illness Care Program, including the Communications Skills Trainings, across DOM divisions.
  • Gain and disseminate subject matter expertise through participation in the Care Program Collaborative between Stanford DOM and Brigham and Women’s Hospital.
  • Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature.
  • Oversee and host Serious Illness Care Program’s Communication Skills Trainings, including communicating with clinician trainees, faculty trainers, and patient actors, maintain CME compliance.
  • Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget.
  • Maintain spreadsheets and databases for quality dashboards for DOM and SICP using specialized software and systems.
  • Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites.
  • Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies.
  • Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection.

*- The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.



  • Bachelor’s degree preferred.
  • Experience in Stanford business intelligence systems or other clinical and administrative computing systems preferred.
  • Experience in program implementation preferred.



  • High school diploma and four years of administrative experience, or combination of education and relevant experience.



  • Advanced computer skills and demonstrated experience with office software and email applications.
  • Demonstrated success in following through and completing projects.
  • Excellent organizational skills and attention to detail.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize, multi-task, and assign work to others.
  • Ability to take initiative and ownership of projects.
  • Ability to routinely and independently exercise sound judgment in making decisions.



  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Rarely twist/bend/stoop/squat, kneel/crawl.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.



  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,


Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

*- Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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