Stanford Job Title: Student Services Specialist
Working Title: Program Associate
VPUE Unit: BOSP – Stanford in New York Program
Job Code: 7499
Classification Level: E
Exemption Status: Non-exempt, Full-time, 10 months
Fixed Term: September 1, 2025 to June 30, 2026
Heralded as a hub of undergraduate innovation, the Office of the Vice Provost for Undergraduate Education (VPUE) creates and sustains meaningful interactions between students and faculty both within and outside the classroom. As a collaborative team member of VPUE, you have a unique opportunity to advance and support programs that touch and enhance the lives of every undergraduate student at Stanford.
https://undergrad.stanford.edu/
https://undergrad.stanford.edu/programs/stanford-in-new-york
The Stanford in New York Office is seeking a Program Associate (PA) as the key staff member for students’ residential life in New York. In addition to managing student life, the Program Associate will assist staff in the Program Office with special events and administrative duties, and will be the student life interface between the office and students in the dorm. The PA lives in the student residence in Brooklyn, NY receiving free board, and helps build a strong, healthy residential learning community, which complements and extends students’ classroom and experiential learning.
The PA is expected to positively contribute to a residential environment that enhances student academic progress and success, promote the intellectual and cultural life of the residence, create opportunities for students to explore and clarify their interests, values and attitudes, build inclusive and reflective environments in which differences of background and belief are explored, participate in and help coordinate Program and residential activities, know and explain University and Stanford in New York program policies, and be available to students to encourage student responsibility and accountability.
In this role, you will:
● Assist program staff in coordination of student arrival, orientation weekend, student move in/out and events, and the quarterly Program Day Trip.
● Act as the first contact for student housing communication and student issues.
● Build and foster community with the student cohort throughout the quarter through informal events, activities, individual student advising, and student support.
● Remain on-call for students during evenings, weekends, and holidays, except winter break.
● Communicate weekly program events to students via weekly newsletter and maintain the program office calendar.
● Advise students on life in New York, health resources, and other student life related needs.
● In addition to managing student life at the dorm, the Program Associate will work up to 32 hours in the Manhattan office, including weekday evening hours, to assist with the following:
▪ classroom setup and breakdown for instructors
▪ administrative tasks and special projects, including social media support
▪ program events (including set up, managing RSVPs, and invites)
▪ front desk support
● Remaining hours are spent on the weekend participating in program events and leading informal activities with students.
● Planning the Day Trip with Program Administrator (winter, spring, help with plans for Fall)
**The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
To be successful in this role, you will bring:
● Associates degree and one year of relevant experience, or combination of education and relevant experience.
● Ability to live in the residence in Brooklyn, NY
● Ability to attend a first-aid course as arranged by the program
● Ability to accommodate flexible hours during student presence at the residence
● Ability to complete an on-line Stanford Resident Assistant course in the Spring quarter prior to active assignment at the residence
● Ability to attend a 2-week Resident Assistant course on the Stanford University campus in CA
● Strong English written and oral communication skills
● Ability to exercise patience and flexibility when dealing with a wide and diverse group of students, faculty, staff and outside constituents
● Ability to serve as a role model for responsible behavior and personal integrity
● Strong written and verbal communication skills.
● Basic computer skills, including experience with Microsoft Office Suite.
● Strong customer service skills and basic office administration skills.
● Ability to learn compliance with legal, financial, and university policies and external regulations.
● Physical Requirements: Frequently sit, perform desk-based computer tasks. Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
*-Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
In addition, preferred requirements include:
● Prior participation in the Stanford in New York program
● Minimum of one-year experience with resident assistant support, student and academic services support is desirable
● Experience working and/or living in New York City
Working Conditions:
Work Standards:
● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu
About the Office of the Vice Provost for Undergraduate Education (VPUE) and Stanford in New York
For undergraduates, VPUE is the nexus for programs and initiatives that help students define and achieve their intellectual ambitions at Stanford. These include investigative introductory courses taught by esteemed faculty, targeted classes in writing and rhetoric, undergraduate research support, academic advising and mentoring, overseas and off-campus study programs, and undergraduate scholarships and fellowships. For faculty, VPUE serves as a principal conduit for furthering interaction with undergraduates and discovering ways in which working with students can enrich one’s research agenda. VPUE advocates for undergraduate education in collaboration with faculty, departments and schools across Stanford. All VPUE resources are dedicated to involving faculty with the undergraduate experience, connecting students with phenomenal opportunities and fully realizing a liberal education at Stanford.
The Stanford in New York program offers students an intensive quarter of study and reflective practice in one of the premier artistic, cultural, financial, and media capitals. The program was launched in the fall quarter of 2015-2016 with program offices located in Manhattan.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven individuals to impact the future of our legacy. Our culture and unique perks empower you with:
● Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing opportunities. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
● A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
● A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
● Discovery and fun. Stroll through historic sculptures, trails, and museums.
● Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
*-Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
The expected pay range for this position is $16.50 to $22.40 per hour. Housing is provided with the position. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
How to Apply
Completed applications will be reviewed during the week of April 7, 2025, and on a rolling basis thereafter. If you’re ready to work for an organization that nurtures diversity, respect, professional development and a comfortable work-life fit, we invite you to explore this opportunity and apply online. To be considered, please submit a cover letter and resume along with your online application. Your one-page cover letter should briefly describe your interest in this position and demonstrate how your experience will enable you to succeed in the role. Relocation assistance for this position is not available.
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