This position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment.
Documents required with application: cover letter and résumé
The Stanford Libraries seeks a collaborative, dynamic, outgoing and service-oriented Library Welcome Desk Attendant (Portal Monitor) to provide outstanding frontline customer services for the Library Privileges team at the Cecil H. Green Library. This is a 21.25 hrs/week role with a standard Wednesday-Sunday schedule (see below). Additional hours may be available.
Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives in a highly collaborative environment. We value colleagues who perform effectively in and contribute successfully to a diverse, multicultural workplace environment.
About Stanford Libraries:
Stanford Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries.
About the Position:
The Library Welcome Desk Attendant (Portal Monitor) is a member of the Access Services Department which includes the circulation, privileges, stacks, media, course reserves and interlibrary services teams. Our activities are centered around building and inventory access and core customer services. We value high-quality, just-in-time customer service to meet the academic and research needs of students, faculty, staff, affiliated scholars, and visitors of Stanford University.
We seek a dependable, focused, and communicative individual to fill this highly visible role at our entry desks. Using excellent communication skills, the staff member will assist users and ensure our entry and exit protocols are consistently applied. The library staff member will communicate library policies, answer questions, and ensure library visitors have registered before entering and check the bags of patrons who are exiting to ensure library materials are checked out. Workflow at the entry desks varies depending on the time of day and the academic calendar. Periods of high traffic may require the staff member to prioritize tasks or ask for additional help. The staff member will also be relied upon to notify the supervisor or public safety of any security concerns and report on emergencies and incidents following department procedures.
Work Schedule:
Fall and Spring schedule during academic year is:
Wednesday 7:00 PM-12:45 AM (no lunch), Thursday 7:00 PM-12:45 AM (no lunch), Saturday 2:00 PM-6:45 PM (no lunch), Sunday 12:00 PM-5:00 PM (no lunch)
A total of 21.25 hours per week.
This job posting is not eligible for remote work or a hybrid schedule.
Note on Academic Year hours:
Summer/Intersession and Winter schedules may alter the position’s standard work schedule.
Hours and schedule vary according to Stanford’s Academic Calendar and Green Library’s operational need.
A shortened unpaid lunch period is optional at employee request.
Job Responsibilities:
● The employee will monitor the flow of users entering the library including maintaining compliance with building policies, ensuring library materials are properly checked out, referring patrons to appropriate campus and library resources.
● The position does not have any supervisory authority over other employees.
Characteristic Duties:
Portal Monitor may include job duties such as:
● Monitor entrance and exit to library which includes constant interaction with public.
● Assist visitor register with visitor registration software and check government issued identification upon patron entrance.
● Monitor card entry failure at library entrance, and report failures to library staff and/or supervisor on duty.
● Visually inspect incoming visitor’s personal belongings to prevent banned materials entering the library.
● Regularly perform baggage checks on all patrons exiting and visually inspect for any checked-out library materials. Refer patrons to the circulation desk as needed.
● Report any suspicious activity, building access violations, property loss and/or any emergency. This may require calling emergency services or campus security, including writing incident reports.
● Record entrance statistics and gate counts on a daily basis.
● Keep workspace clean, presentable, safe from obstructions and tidy.
Minimum Education and Experience Required:
● High school diploma, G.E.D., or equivalent combination of education and relevant experience.
Minimum Qualifications:
● English language fluency. Demonstrated strong communication skills (both verbal and written).
● Demonstrated excellent customer service, including the ability to initiate public discourse and articulate policies in a clear and concise manner.
● Demonstrated professionalism including diplomacy, discretion, great judgement, manage confidential information and work effectively with a diverse team.
● Ability to prioritize tasks on the fly.
● Knowledge and experience with the Windows Operating System and web-based applications, including email and calendar applications.
● Ability to learn and successfully use Stanford-specific computer applications, perform data entry, word processing and web navigation.
● Demonstrated ability to learn and apply Stanford’s commitment to a respectful workplace including, but not limited to, Affirmative Action, diversity, and a workplace free of any type of harassment as it applies to their work group.
Physical Requirements:
● Constantly stand/walk, twist/bend/stoop/squat; perform desk-based computer tasks.
● Frequently use a telephone/radio, perform seated work.
● Occasionally lift/carry/push/pull objects that weigh up to ten pounds.
● Visual acuity adequate to perform job duties, including reading information from printed sources, computer screens, mobile screens and to clearly observe patron behavior at up to 30 feet.
● May be exposed to fluctuating temperatures.
● May be exposed to allergens.
Working Conditions:
● Work is part-time.
● Schedule may vary according to academic calendar or building hours.
Work Standards:
● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu/ and the appropriate collective bargaining agreement at https://cardinalatwork.stanford.edu/working-stanford/policies/labor-relations-collective-bargaining
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching and clinical missions. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.
The expected pay range for this position is $25.93 to $31.29 per hour. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
● Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.
● A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
● A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.
● Discovery and fun. Stroll through historic sculptures, trails, and museums.
● Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
Track your opportunities.
My Submissions University Libraries, Stanford, California, United States
📁 Library
Post Date: 6 days ago
University Libraries, Stanford, California, United States
📁 Library
Post Date: 5 days ago
University Libraries, Stanford, California, United States
📁 Library
Post Date: Oct 09, 2024
I love that Stanford is supportive of learning, and as an education institution, that pursuit of knowledge extends to staff members through professional development, wellness, financial planning and staff affinity groups.
Nora Cata
School of Engineering
I get to apply my real-world experiences in a setting that welcomes diversity in thinking and offers support in applying new methods. In my short time at Stanford, I've been able to streamline processes that provide better and faster information to our students.
Phillip Cheng
Office of the Vice Provost for Student Affairs
Besides its contributions to science, health, and medicine, Stanford is also the home of pioneers across disciplines. Joining Stanford has been a great way to contribute to our society by supporting emerging leaders.
Denisha Clark
School of Medicine
I like working in a place where ideas matter. Working at Stanford means being part of a vibrant, international culture in addition to getting to do meaningful work.
Laura Lind
Office of the President and Provost
Join Stanford in shaping a better tomorrow for your community, humanity and the planet we call home.