OnCore Applications & User Support Specialist (Hybrid)

DESIRED QUALIFICATIONS:
•    Knowledge of the clinical research field and applications, including the IRB process.
•    Proven ability to communicate complex processes and topics to end-users in an understandable manner.
•    Strong problem solving, analytic and troubleshooting skills.
•    Ability to discern when situations require escalation, or need to be brought to the attention of management/supervisor.
•    Readiness to learn new skills, and the ability to identify pertinent continuing education to support the requirements of this position and the evolving technical environment.
•    Excellent Articulate 360 and Rise experience and skills (Storyline software product).
•    Excellent Microsoft Office suite skills and facility with advanced functions (e.g., for Word, Excel, PowerPoint); proficient with Visio.
•    Familiarity with dashboards design and data visualization (Tableau preferred).
•    Knowledge and experience using Mailchimp.

EDUCATION & EXPERIENCE (REQUIRED):

Bachelor’s degree and three years of relevant experience or combination of education and relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

•    Demonstrated effectiveness in consulting with business partners and subject matter experts to assess learning needs and recommend sound solutions.
•    Demonstrated proficiency in applying instructional design theory, models, and best practices.
•    Demonstrated proficiency using instructional design tools such as learning project plans, design documents, learning hierarchies, storyboards, prototypes, etc.
•    Ability to clearly and succinctly convey learning content in a manner that engages learners and improves retention rates.
•    Demonstrated application of adult learning principles and methods.
 

WORK STANDARDS (from JDL)

•    Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
•    Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
•    Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.