Managing Director, Alcohol Service Compliance & Technology Solutions (50%)

We are only considering applications from internal candidates for the first 10 days.

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day.  In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”

R&DE Stanford Dining, Hospitality & Auxiliaries (SDHA), a division of Residential & Dining Enterprises, is a best-in-class dining and hospitality program serving over 25,000 meals a day by over 900+ staff in over 100+ locations, including 9 dining halls, 31 self-op row house dining, 7 co-op dining, 4 suite dining, 4 branded concepts, athletic dining, a kosher kitchen, late night dining at Lakeside, 8 cafes, 12 vendor partner programs, 1 commissary production kitchen, a pub, 3 markets, a sweet shop, 7 catering operations, Schwab Executive Dining, 5 athletic concession venues, and 2 teaching kitchens,  SDHA also oversees the Stanford Food Institute, the Stanford Flavor Lab, the campus BeWell community gardens, the Stanford Food Pantry, and a staff training and development center.

Reports To

• Direct Report: Assistant Vice Provost, Stanford Dining, Hospitality & Auxiliaries
• Dotted-Line Report: Senior Associate Vice Provost, Residential & Dining Enterprises

Job Description

The Managing Director, Alcohol Service Compliance & Technology Solutions (50%) provides strategic leadership and oversight for alcohol service compliance at the EVGR Pub, Munger Market, The Axe & Palm (upon launch), and catered events. This is a senior level department role to ensure appropriate alcohol service compliance are being met and to identify technology solutions to create efficiency, reduce friction and enhance operational compliance procedures that are located in student facing business operations.

The role’s central mission is to prevent the sale and service of beer and wine to underage students by applying compliance expertise, leveraging technology, and ensuring orderly service practices. In this capacity, the Managing Director works on behalf of R&DE and in direct support of leaders in Residential Education, Graduate Life, and other university departments in helping them foster a safe and positive alcohol service environment for students.

This senior level department role is to have leadership presence during late-night and weekend operations, when alcohol service and student-centered activities are most active. The role is posted internal only and is designed for a leader with proven operational, compliance, and technology skills, along with direct experience in student life or residential life settings.

Key Responsibilities (in addition to all Administrative Services Administrator 3 core duties)

1.       Ensure beer and wine are sold or served only to individuals 21 and older across retail and catering operations; enforce ID verification procedures through technology (e.g., ID scanning systems, POS safeguards) and collaborate on staff training; provide late-night, onsite oversight to reinforce training and compliance; promote a culture of safe, responsible, and orderly service in support of educational priorities.

2.       Ensure adherence to California Alcoholic Beverage Control (ABC) regulations and Stanford policies; lead the deployment, optimization, and monitoring of technology, POS controls, and compliance reporting systems; review and improve technology system processes and procedures to reduce risks and increase accountability.

3.       Conduct service audits and provide R&DE senior leadership with regular compliance performance and process improvement recommendation reports.

4.       Support catering operations to ensure responsible alcohol service; collaborate with Catering leaders to integrate compliance into event planning and execution; monitor and assess event environments to ensure safe, consistent, and policy aligned alcohol service.

5.       Collaborate on behalf of R&DE with Residential Education and Graduate Life, as well as Public Safety and Risk Management, to reinforce alcohol-related student safety; support education-based initiatives with compliance expertise and operational safeguards; act as a partner to ensure compliance enhances student learning and wellbeing.