HR Benefits Services Specialist

🔍 School of Medicine, Stanford, California, United States

New

📁: Human Resources

📅   : 21 hours ago Post Date

📅   : 106479 Requisition #

The Office of Postdoctoral Affairs (OPA) is the hub for all postdoctoral appointments at Stanford. We support postdoctoral scholars through professional development, administrative functions, and all aspects of their training as they develop their independent careers. OPA collaborates with university organizations, faculty, postdocs, administrators, and external entities to support the personal growth and professional development of each postdoc in preparation for their independent research, professional, and academic careers.

Stanford University School of Medicine is world renowned for leading edge education, research, patient care and medical advancements. The Department of Educational Programs and Services (EPS) is home to departments and programs that are central to the educational mission of the Stanford University School of Medicine. We serve all populations of students and trainees who participate in the School's programs: Stanford MD, MS, MSPA, and PhD students; visiting MD students seeking clinical clerkships; postdoctoral scholars and medical fellows; and medical practitioners seeking further professional enrichment. Our goal is to provide a Stanford School of Medicine experience worthy of our students' and trainees' talents, aspirations, and dedication.

Job Purpose

The Office of Postdoctoral Affairs (OPA) at Stanford University is seeking a Benefits Services Specialist to join the Postdoc Benefits team. The Postdoc Benefits Team administers, a comprehensive health plan and medical leave benefits for 2,600 postdocs and their families. This dedicated team seeks a creative, mission-driven professional to engage with the postdoc population and help communicate the vast array of benefits available to them; assess eligibility; track incoming postdocs; help to design and deliver training; and continue the excellent service that the team has developed. This position will help triage health benefits questions and disability cases, provide bi-weekly benefit orientations, advise postdocs, departmental administrators, and faculty, perform occasional financial support, and work towards process improvement for the array of work associated with the self-funded health benefits and the leave plans.

The successful candidate will be independent, committed to excellence, and interested in working with a population that comes from all over the world to pursue their training at Stanford. Attention to detail, self-motivation, and a passion for problem-solving on every level are key qualities.

This position may work from both of Stanford’s campus and will be considered for an option of telecommuting from the Bay Area (hybrid of working 2-3 days on-site), subject to operational need.

Core Duties

Provide customer service responses by applying information, tools, processes and subject matter expertise to benefits related inquiries/service requests via phone, computer-based chat, email or in-person.
Monitor incoming work queues; select highest priority work; maintain volume of output to department standards.
Monitor, report on and complete all phases of case management support at an expert level with minimal supervision; ensuring issues are coordinated, logged, tracked, and resolved appropriately.
Act as technical expert in a customer support environment. Escalate issues and refer to specialized benefits expert as needed.
Represent the Postdoc Benefits Team on benefit programs, policies, or initiatives at workshops, presentations, new postdoc orientations, or in one-on-one meetings with postdocs faculty, department admins and other HR clients.
Participate in projects requiring technical expertise and creativity in analysis.
Act as a resource and train peer specialists on how to perform core duties
Provide input on process improvements, postdoc-facing communications and web pages

Education & Experience (Required):

Bachelor’s degree or four years experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities (Required):

Ability to provide excellent client service.
Excellent oral and written communication skills.
Ability to communicate complex benefits issues in layman’s terms.
Strong attention to detail and accuracy.
Proven ability to learn and apply general human resources policies using problem-solving skills.
Demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion.
Ability to multitask and to effectively organize workload.
Strong, effective interpersonal, and customer service skills.
Strong computer skills, including Microsoft Office suite (Outlook, Word, Excel, and PowerPoint). Experience using email and internet.
Proficient in using human resource management systems, such as PeopleSoft and time/leave systems.

Desired Qualifications

None

Physical Requirements:

Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone.
Occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, sort/file paperwork.
Rarely kneel/crawl, operate foot and/or hand controls.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $40.60 to $46.00 per hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

We pride ourselves in being a culture that encourages and empowers you.

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

*Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Please note: Visa sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.

Additional Information