Food Service Worker IV - Lead Server

🔍 Residential & Dining Enterprises, Stanford, California, United States

📁: Food Services

📅   : Nov 06, 2024 Post Date

📅   : 105124 Requisition #

We are only considering applications from internal candidates for the first 10 days.

This position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment.

Anticipated Shift: Monday - Friday, 12:30pm-9:00pm - The anticipated shift is based on the operational needs and can change at any time with notice.

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE,“Excellence is defined by aligning our strategic goals and performance with our vision.”

R&DE Stanford Dining, Hospitality & Auxiliaries (SDHA), a division of Residential & Dining Enterprises, is a best-in-class dining and hospitality program serving over 25,000 meals a day by over 900+ staff in over 100+ locations, including 9 dining halls, 31 self-op row house dining, 7 co-op dining, 4 suite dining, 4 branded concepts, athletic dining, a kosher kitchen, late night dining at Lakeside, 8 cafes, 12 vendor partner programs, 1 commissary production kitchen, a pub, 3 markets, a sweet shop, 7 catering operations, Schwab Executive Dining, 5 athletic concession venues, and 2 teaching kitchens, SDHA also oversees the Stanford Food Institute, the Stanford Flavor Lab, the campus BeWell community gardens, the Stanford Food Pantry, and a staff training and development center.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

JOB PURPOSE

Employees at this level perform all tasks associated with catered food and beverage events, including preparation before events, service during the event and breakdown afterwards. Receives work direction from Catering Manager, client representative, and other members of management. Server IV is expected to have a comprehensive knowledge of task sequencing and catering standards, to understand and utilize the Banquet Event Order to ensure customer specifications are met. Organizes the work and gives work direction to Catering Server I, II, III workers. Tasks include the handling of catering related supplies, equipment, food and beverage in preparation for events, serving customer specified food and beverages, replenishing and pickup of service items during events, breakdown and clean-up after events. Employees at this level work to ensure a successful execution of banquet meal and that all customers are satisfied with the service.

CORE DUTIES

· Acts as a liaison between client and catering department to help ensure a successful event.

· Directly responsible for all equipment, supplies, service staff and vehicles at event

· Ensures the safety and efficiency of staff by training and use of proper techniques

· Orders basic catering supplies, including such items as linens, flowers, china, staffing, etc.

· Explains service standard, event timeline and details of event to other service staff including temp agency staff

· Coordinates and communicates with service staff before, during and after event

· Coordinates and assists in set up and break down of event, including such items as banquet props, decorations, table drapes, linen, silverware

· Assist in training staff.

· Directs quality and quantity of work of lower level and temp service workers

· May perform any of the duties described in the banquet server position"

· Adhere to safety rules

Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS

Education & Experience: Three years previous high-end banquet experience required or a combination of equivalent education and relevant work experience.

Knowledge, Skills and Abilities:

· This work requires cleanliness and neatness ∙ Person shall demonstrate the ability to communicate effectively with customers and with members of the team, including management.

· Must have appropriate knowledge of food and beverage preparation, table settings, service standards, guest relations, and etiquette.

· This is a leadership position, and the incumbent must have the ability to learn and apply both R&DE and the University’s commitment to provide and foster a respectful workplace, including but not limited to, Affirmative Action, diversity management, and maintaining a workplace free of sexual harassment.

· Ability to read, write and speak the English language sufficient to understand menus, special promotions, communicate with customers to explain orders.

Certifications and Licenses:

If performing drop-off or delivery services, valid California Non-commercial Class Driver's license.

PHYSICAL REQUIREMENTS*

· The ability to stand for prolonged periods, and the ability to withstand physical exertion in lifting, moving and manipulating moderately heavy objects, such as catering equipment, tables, chairs, etc.

· ∙ Must have ability to transport, by pushing and pulling, large trays weighing up to 50 lbs. on a continuous basis throughout shift. Must be able to lift up to 30 lbs. on a continuous basis throughout shift.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS

Work schedule can fluctuate in accordance with bargaining unit contract May work late nights, weekends, and holidays.
Person is responsible for maintaining good hygiene and grooming, as well as wearing a proper, clean uniform for the work shift.

WORK STANDARDS

When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu/

and the appropriate collective bargaining agreement at https://cardinalatwork.stanford.edu/hr-processes-policiespolicies/labor-relations-collective-bargaining.

The expected pay for this position is $31.88 (Step 1) per hour. Placement in the pay range is subject to the applicable Collective Bargaining Agreement.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Internal candidate rates will be applied based on the CBA language for promotion and transfer.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

· Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

· A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

· A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

· Discovery and fun. Stroll through historic sculptures, trails, and museums.

· Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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