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III. Qualifications
The Customer Service Representative/Cashier must have a minimum of three years cashiering/retail experience in a high end retail environment that serves a diverse customer base. Candidate must have excellent customer service skills and be comfortable working with the public.
- Proficient cash handling and transactional skills
- Detail oriented and cash handling accuracy are essential
- Excellent customer service relations skills with the ability to cultivate a positive retail experience for customers, staff, visitors and vendors
- Must demonstrate a “can do” attitude and foster positive relationships
- Strong team player as well as an individual contributor
- Strong technical skills, ability to use cash register and POS systems proficiently
- Must have proficient basic math to do simple math calculations
- Good understanding of retail merchandises, pricing, product flow
- Excellent written and oral communications skills to ensure signage accuracy and communicate with customers, vendors and management with confidence
- Ability to resolve simple customer questions and/or complaints
- Regular attendance
IV. Physical Requirements
GENERAL PHYSICAL REQUIREMENTS
Light to medium work. Exerting up to 25-50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects. Subject to wet floors, temperature extremes, and excessive noise. Position frequently involves long hours and widely diverse duties. Must be able to bend, stoop and perform extensive walking. Must be able to exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.
Working Conditions
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Frequency of Occurrence
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Extreme Temperature Changes
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10-30%
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Walking
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30-60%
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Standing
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50-80%
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Sitting
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10-20%
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Bending
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10-50%
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Squatting
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10-20%
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Hand and Finger Dexterity
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10-40%
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Reaching
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10-50%
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Climbing
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10-20%
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Noise
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90-100%
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Lifting, Carrying, Pushing, Pulling
Up to 10 lbs.
Up to 25 lbs.
Up to 50 lbs.
Over 50 lbs.
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30-60%
20-50%
10-20%
5-10%
|
VI. English Proficiency Requirements
Must be able to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.
This role is designated as essential and requires incumbents to report to the worksite. Telecommute is not an option for this role.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
"Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job."
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.