Customer Service Representative

To be successful in this role you must bring:

• Requires at least 2-3 years of customer service experience. Combination of education and experience that demonstrates the skills necessary to always provide friendly customer service and act in a professional manner.
• Good computer skills and familiar with Microsoft Office and Outlook
• Demonstrated ability to interact patiently and courteously with a variety of people.
• Strong communication and interpersonal skills. Excellent listening skills and ability to communicate clearly and professionally, especially over the phone. Ability to write email messages with clear step-by-step instructions and professionally address complaints about Stanford policies or technology issues and limitations.
• Ability to learn policies and procedures and use information to make sound decisions on a routine basis.
• Strong administrative and organizational skills; detail oriented and work accurately and expeditiously.
• Work independently with minimal supervision and as part of a team.
• Strong ability to multi-task and function effectively in a fast-paced, high-pressure environment, with frequent interruptions.
• Requires work schedule adjustments and ability to work overtime.
• Valid driver’s license is required to attend and transport supplies to tabling events, compliance surveys and support other divisions or administrative needs relevant to job and department needs.
• Spanish verbal and written skills desired and preferred.

Additional Information:

Physical Requirements*:

• Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
• Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
• Rarely kneel/crawl.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Working Conditions:

• Occasional work on evenings and weekends
• May work extended hours.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit courses. Join a Ted Talk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

*All Stanford University employees are subject to all COVID-19 requirements, which includes being fully vaccinated for COVID-19 pursuant to our vaccination policy.

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.