Computing Support Analyst 2

Key Skills and Qualities:

• Strong technical expertise in Windows, Mac, networks, and software applications.
• Excellent problem-solving, communication, and customer care skills.
• Ability to work independently and collaboratively as part of a team.
• Strong research and analytical skills.
• Familiarity with University IT systems, architecture, and security standards.

Minimum Education & Experience:

Associate's degree with 2+ years of relevant experience, or a combination of education and relevant experience.

Minimum Knowledge, Skills and Abilities:

• Expertise in and experience with supporting Windows, Mac OS, or both.
• Effective planning and management/supervision of projects and work queues.
• Excellent client service skills.
• Advanced diagnostic techniques for problem troubleshooting.

Certifications and Licenses:

Certifications related to end-user technology and support operations, such as those from CompTIA, Microsoft, Apple, and ITIL, would be a plus.

The expected pay range for this position is $103,735 to $110,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Physical Requirements:

• Regularly engage in desk-based computer tasks, frequently sit, use a telephone, perform light/fine manipulation, bend, lift, stand, and carry equipment.
• Occasionally lift, carry, push, or pull objects weighing 21-40 pounds; rarely kneel, crawl, climb (ladders, scaffolds, etc.), write by hand, sort/file paperwork or parts, and grasp forcefully.
• The University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job, in accordance with its legal obligations.

Working Conditions:

• Onsite, with the possibility of a limited hybrid arrangement.
• Typical CRC coverage hours are Monday to Friday, 7 AM to 6 PM PT.
• Extended hours, weekends, and on-call rotation may occasionally be required.

Work Standards:

• Interpersonal Skills: Ability to collaborate effectively with Stanford colleagues, clients, and external organizations.
• Promote Culture of Safety: Commitment to personal responsibility and safety; communicates concerns and promotes safe behaviors based on training and lessons learned.
• Compliance: Adherence to all applicable University policies and procedures, including those in the University’s Administrative Guide. http://adminguide.stanford.edu

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.