Stanford Graduate School of Business
Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact. We invite you to be part of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world.
The Facilities and Hospitality Department of the Stanford Graduate School of Business seeks an Assistant Director of Program Residential Services. Reporting to the Director of Hospitality Services and working collaboratively with the Assistant Director of Student Residential Services, this position serves as the primary point of contact for all GSB program and overnight guest needs, including Executive Education programs, Stanford University conferences, and other university-affiliated guests.
The GSB Residences comprise the Schwab Residential Center, which opened in 1997, and Jack McDonald Hall, which opened in 2016 with roughly 480 beds.
In this role, you will have the opportunity to make a difference in the day-to-day lives of GSB executives and students as you refine the GSB living and learning environment. If you are a service-oriented, optimistic leader, this role is for you.
Primary Responsibilities:
Serve as the primary contact for all GSB Residences programs and guest needs. Represent the GSB Residences in Executive Education planning meetings and oversee the logistics for GSB and Stanford program guest accommodations.
Lead all aspects of residential accommodations for year-round GSB Executive Education programs, Stanford University conferences, and overnight guests staying at the GSB Residences.
Collaborate internally with the GSB Facilities Operations and Event Operations teams, along with GSB Executive Education and various Stanford University departments and programs to provide hospitality that reflects Stanford University's excellence.
Resolve complex guest and client issues, including special needs and requests for programs and guests, with an emphasis on customer experience.
In partnership with the Assistant Director of Student Residential Services, oversee and manage staff responsible for 24/7 hospitality operations. Hire, mentor, and evaluate the performance of five direct reports and summer temporary staff. Identify training needs and create relevant training as needed.
Manage daily activities, including scheduling and assigning work to staff, leading and guiding workers in completing tasks, and monitoring the progress of work and projects.
Evaluate, modify, and implement new procedures as needed for guest reservations, guest check-in and check-out, data collection and analysis, reservation software, daily operations, and guest services.
Conduct room analysis to maximize occupancy and boost overall revenues for the GSB Residences.
Make modifications to room inventory based on operational needs and seasonality index.
Manage and audit program and guest billing to ensure precise accounting. Monitor metrics related to guest occupancy and revenue.
To be successful in this position, you will bring:
A combination of education, training, and experience performing responsibilities similar to those listed above.
Ability to manage a diverse team of staff and contingent labor, holding them to deadlines and the highest quality output.
Demonstrated experience tracking metrics and analyzing data.
Attention to detail and deadlines; well organized; ability to prioritize and manage complex workflows.
Excellent communication, time management, and hospitality skills. Ability to cultivate partnerships with a broad spectrum of groups and rapport with executives.
Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
Sound judgment and innovative and creative problem-solving skills.
Ability to interact and successfully collaborate.
Demonstrated experience analyzing, interpreting, and communicating policies.
This position is fully onsite and requires regular in-person presence during standard business hours. It is not a live-in role.
Workdays are Sunday through Thursday. Requires 24-hour response availability seven days per week for emergency situations.
In addition, preferred requirements include:
Prior customer service and hospitality experience
The expected pay range for this position is $106,293 - $136,984 per year.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You
Stanford’s dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:
We pride ourselves in being a culture that encourages and empowers you.
How to Apply
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a résumé along with your online application.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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