Archaeology Center Student Services Officer 1

Archaeology Center - Student Services Officer (SSO1) Position
The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 23 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

The Stanford Archaeology Center is an inter-disciplinary hub focused on innovative research and education in archaeology and heritage. As a separate inter-disciplinary and inter-departmental program, we value the way that the Center has the independence to bring together diverse interests across the natural sciences, social sciences and humanities.

Position Summary:
We currently have an opening for a Student Services Officer to provide a full spectrum of services to support Center’s undergraduate Major and Minor students, graduate students, and postdoctoral scholars. Reporting to the Administrative Director, the SSO is the face of the archaeology undergraduate program, with direct oversight of the program’s curriculum planning, student progress, field schools, and some events. The SSO also supports the center’s fellowship programs, which includes both postdoctoral and graduate fellowships. Although we do not have a graduate degree program, we do have a large graduate student community from several interdisciplinary fields. We continue to work on growing our graduate student engagement and the SSO is a big part of organizing and planning these activities.

An ideal candidate for the role will demonstrate exceptional organizational skills, strong written and verbal communication, ability to track and meet frequent deadlines, and reliable attention to detail. The Student Services Officer must be able to manage time well, juggling many tasks at once, and enjoy liaising frequently with undergraduate and graduate students. We strongly value initiative and integrity, as well as a customer service mindset when supporting our student constituents. Good professional judgment is essential, as the job entails a great deal of outward engagement with students, and the person who fills this role must be able to represent the Center well as a first point of contact for the Archaeology program. Experience with Stanford administrative systems and familiarity with the university is a plus but is not strictly necessary.

A resume and cover letter describing your qualifications are required to be considered for this position. If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering this employment opportunity with the Stanford Archaeology Center.

This is a 100% FTE, continuing position.  This position will be based on the Stanford campus. 

CORE DUTIES:

·       Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.

·       Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).

·       Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.

·       Work with faculty and other stakeholders to organize summer field schools on campus and in various parts of the world.

·       Provide first line response to identify students in crisis and refer to appropriate resources, as needed.

·       Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.

·       Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.

·       Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.

·       Participate in campus events such as Admit Weekend and Majors Night. Organize program-specific events for undergrads such as movie nights, quarterly dinners/hangouts, bring a buddy event, etc.

·       May produce and curate digital content to engage students, increase student base, and grow channels.

·       May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.

·       May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.

·       May train and supervise other staff, volunteers, student and temporary workers.

*Other duties may also be assigned.